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帮助中心>常见问题>换货说明
换货说明

2016-10-11 14:12:43

换货说明



保税国际承诺自顾客收到商品之日起7日内(以保税国际发货清单的日期为准),如符合以下条件,我们提供换货服务: 

1、SHANGPINJISHANGPINBENSHENDEWAIBAOZHUANGMEIYOUSUNHUAI,BAOCHIBAOSHUIGUOJICHUSHOUSHIDEYUANZHIYUANYANG;

2、ZHUMINGHUANHUOYUANYIN,RUGUOSHANGPINCUNZAIZHILIANGWENTI,QINGWUBISHUOMING;

3、QUEBAOSHANGPINJIPEIJIAN、FUDAIPINHUOZHEZENGPIN、BAOXIUKA、SANBAOPINGZHENG、BAOSHUIGUOJIFAHUOQINGDANQIQUAN;

4、RUGUOCHENGTAOSHANGPINZHONGYOUBUFENSHANGPINCUNZAIZHILIANGWENTI,ZAIBANLIHUANHUOSHI,BIXUTIGONGCHENGTAOSHANGPIN;


以下情况不予办理换货:

1、RENHEFEIYOUBAOSHUIGUOJICHUSHOUDESHANGPIN;

2、RENHEYISHIYONGGUODESHANGPIN,DANYOUZHILIANGWENTICHUWAI;

3、RENHEYINFEIZHENGCHANGSHIYONGJIBAOGUANDAOZHICHUXIANZHILIANGWENTIDESHANGPIN。

4、SUOYOUWEIJINGKEFUQUERENSHANZITUIHUIDESHANGPIN,HUANHUOSHENQINGWUFASHOULI。 

5、没有和客服协商用运费到付的形式办理退货的且用顺丰或者EMS等高费用快递办理换货的,我们有权拒收快递,快递费由消费者承担。


特殊说明:

1、SHIPIN、BAOJIANSHIPINLEI:

SHIPINLEISHANGPINBUYUHUANHUO,DANYOUZHILIANGWENTICHUWAI;RUSHANGPINGUOQIHUOJULIBAOZHIQIJIESHUBUDAO3GEYUE。


2、MEIZHUANGGEHULEI:

HUAZHUANGPINJIGERENHULIYONGPINSHUYUTESHUSHANGPINBUYUHUANHUO,DANYOUZHILIANGWENTICHUWAI,RUSHANGPINBAOZHUANGPOSUN,SHANGPINGUOQIHUOLIGUOQIBUDAO3GEYUE。WOMENBAOZHENGSHANGPINDEJINHUOQUDAOHEZHILIANG,RUGUONINZAISHIYONGSHIDUISHANGPINZHILIANGBIAOSHIZHIYI,QINGCHUJUSHUMIANJIANDING,WOMENHUIANZHAOGUOJIAFALVGUIDINGYUYICHULI。YINGERENXIHAO(QIWEI,SEZE、XINGHAO,WAIGUAN)HEGERENFUZHIBUTONGYAOQIUDEHUANHUOJIANGWUFASHOULI。


3、MUYINGYONGPIN:

1)SHANGPINQIANSHOUHOUBUYUHUANHUO,DANYOUZHILIANGWENTICHUWAI,XIDIFANGFACANKAOSHUOMING,ZHENGCHANGSUOSHUI10%YINEIZHENGCHANG,BUSHUYUZHILIANGWENTI。

2)YINGERENYUANYINZAOCHENGDESHANGPINSUNHUAI(RUZIXINGXIUGAICHICUN,XIDI,ZHANGSHIJIANCHUANZHEDENG),BUYUHUANHUO。

3)SHANGPINDIAOPAI,BAOZHUANGPOSUN,FAHUODAN、SHANGPINFUJIAN(RUNIUKOUDENG)、SHUOMINGSHU、BAOXIUDAN、BIAOQIANDENGDIUSHI,BUYUHUANHUO。

ZHU1:TUPIANJIXINXIJINGONGCANKAO,BUSHUZHILIANGWENTI。YINPAISHEDENGGUANG、XIANSHIQIFENBIANLVDENGYUANYINKENENGHUIZAOCHENGQINGWEISECHA,ZAIWANGGOUZHONGSHUYUZHENGCHANGXIANXIANG,YIQIEYISHIWUWEIZHUN。

ZHU2:PINPAISHANGPINANQISANBAOYUEDINGZHIXING。


4、FUZHUANGXIELEISHANGPIN:

ZININQIANSHOUSHANGPINZHIRIQI7RINEI,BAOSHUIGUOJIWEININTIGONGHUANHUOFUWU

1)NEIYILEISHANGPIN,RUNEIYIKU,WAZI,WENXIONGLEIDENGSHANGPIN,CHUZHILIANGWENTICHUWAI,WUFABANLIHUANHUO。

2)YINGERENYUANYINZAOCHENGDESHANGPINSUNHUAI(RUZIXINGXIUGAICHICUN,XIDI,ZHANGSHIJIANCHUANZHEDENG),WUFABANLIHUANHUO。

3)TUIHUOSHIQINGBAOZHENGSHANGPINDIAOPAI、BAOZHUANGJISHANGPINFUJIAN(RUNIUKOUDENG)BIAOQIANWANZHENG,DIUSHIWUFABANLIHUANHUO。

ZHU1:TUPIANJIXINXIJINGONGCANKAO,BUSHUZHILIANGWENTI。YINPAISHEDENGGUANG、XIANSHIQIFENBIANLVDENGYUANYINKENENGHUIZAOCHENGQINGWEISECHA,ZAIWANGGOUZHONGSHUYUZHENGCHANGXIANXIANG,YIQIEYISHIWUWEIZHUN。

ZHU2:PINPAISHANGPINANQISANBAOYUEDINGZHIXING。


5、MAOXIANGBAOLEI:

SHANGPINDIAOPAI,BAOZHUANGPOSUN,FAHUODAN、SHANGPINPEIJIAN(RUPEISHIGUAZHUIDENG)、SHUOMINGSHU、BAOXIUDAN、BIAOQIANDENGDIUSHI,BUYUHUANHUO。

ZHU1:TUPIANJIXINXIJINGONGCANKAO,BUSHUZHILIANGWENTI。YINPAISHEDENGGUANG、XIANSHIQIFENBIANLVDENGYUANYINKENENGHUIZAOCHENGQINGWEISECHA,ZAIWANGGOUZHONGSHUYUZHENGCHANGXIANXIANG,YIQIEYISHIWUWEIZHUN。

ZHU2:PINPAISHANGPINANQISANBAOYUEDINGZHIXING。


6、WANJULEI:

SHANGPINQIANSHOUHOUBUYUHUANHUO,DANYOUZHILIANGWENTICHUWAI。

ZHU1:TUPIANJIXINXIJINGONGCANKAO,BUSHUZHILIANGWENTI。YINPAISHEDENGGUANG、XIANSHIQIFENBIANLVDENGYUANYINKENENGHUIZAOCHENGQINGWEISECHA,ZAIWANGGOUZHONGSHUYUZHENGCHANGXIANXIANG,YIQIEYISHIWUWEIZHUN。

ZHU2:PINPAISHANGPINANQISANBAOYUEDINGZHIXING。


7、JIAJULEISHANGPIN:

1)YINGERENYUANYINZAOCHENGDESHANGPINSUNHUAI(RUZIXINGXIUGAICHICUN,XIDI),BUYUHUANHUO。

2)SHANGPINDIAOPAI,BAOZHUANGPOSUN,FAHUODAN、SHANGPINPEIJIAN、SHUOMINGSHU、BAOXIUDAN、BIAOQIANDENGDIUSHI,BUYUHUANHUO。

ZHU1:TUPIANJIXINXIJINGONGCANKAO,BUSHUZHILIANGWENTI。YINPAISHEDENGGUANG、XIANSHIQIFENBIANLVDENGYUANYINKENENGHUIZAOCHENGQINGWEISECHA,ZAIWANGGOUZHONGSHUYUZHENGCHANGXIANXIANG,YIQIEYISHIWUWEIZHUN。

ZHU2:PINPAISHANGPINANQISANBAOYUEDINGZHIXING。


8、SHOUBIAOLEISHANGPIN:

SHOUBIAOLEISHANGPINHUANHUOSHUOMINGQINGNINYISHANGPINDEDANPINYEMIANSHUOMINGWEIZHUN;

YIXIAQINGKUANGBUYUBANLIHUANHUO:

1)RUGUOSHANGPINZISHENXIEDAIDECHANPINXULIEHAOYUBAOSHUIGUOJISHOUCHUDEBUFU;

2)QUESHAOSUISHANGPINFUDAIDEBAOXIUKA、PEIJIANDENG;

3)SHANGPINYIDAKAISUFENGBAOZHUANGHUOSIKAIKAIXIANGJISUNTIEZHIZHE,DANYOUZHILIANGWENTICHUWAI;

4)JIANGSHANGPINCUNCHU、BAOLUZAICHAOCHUSHANGPINSHIYIDEHUANJINGZHONG;

5)WEIJINGSHOUQUANDEXIULI、WUYONG、SHUHU、LANYONG、SHIGU、GAIDONG、BUZHENGQUEDEANZHUANG;

6)SHIWUHUOYETIJIANLUOZAOCHENGSUNHUAI;

7)SHANGPINSHIYONGZHONGCHUXIANDEMOSUN,FEIZHILIANGWENTI。

8)SHOUBIAOBIAODAIJINGGUODIAOZHENG,DANYOUZHILIANGWENTICHUWAI。

9)FEIZHILIANGWENTI。


9、ZHUBAOSHOUSHILEIJILIPINLEISHANGPIN:

1)DUIYUFUDAIGUOJIAJIBAOYUSHIJIANDINGZHONGXINCHUJUDEJIANDINGZHENGSHUDE,FEIZHILIANGWENTIBUYUHUANHUO。

GUKEZAISHOUDAOSHANGPINZHIRIQI(YIBAOSHUIGUOJIFAHUOQINGDANDERIQIWEIZHUN)3GEYUENEI,RUGUOCHUXIANZHILIANGWENTI,QINGDAODANGDIDEZHILIANGJIANDUBUMEN-ZHUBAOYUSHIZHILIANGJIANYANZHONGXINJINXINGJIANCE,RUJIANCEBAOGAOQUERENSHUYUZHILIANGWENTI,QINGYUBAOSHUIGUOJIKEFUZHONGXINLIANXIBANLIHUANHUOSHIYI。

HUANHUOSHI,QINGNINWUBIJIANGSHANGPINDEWAIBAOZHUANG、NEIDAIFUJIAN、JIANDINGZHENGSHU、SHUOMINGSHUDENGSUITONGSHANGPINYIQITUIHUI。

2)DUIYUGAODANGSHOUSHIDOUFUDAIGUOJIAJIBAOYUSHIJIANDINGZHONGXINCHUJUDEJIANDINGZHENGSHU,RUGUONINDUICIYOURENHEZHIYI,QINGDAOCHUJUGAIZHENGSHUDEJIANDINGJIGOUJINXINGFUJIAN。

3)RUISHIJUNDAO、zippoDAHUOJI、ZUANSHI、18KJIN,RUWUZHILIANGWENTIBUHUANHUO,YOUZHILIANGWENTIQINGCHUSHIJIANCEBAOGAO,FANGKEHUANHUO。

WEILEBAOZHENGNINDELIYI,QINGNINZAISHOUDAOSHANGPINSHI,ZIXIJIANCHA,RUGUONINFAXIANYOURENHEWENTI,QINGNINDANGSHIZHICHU,BINGBANLIHUANHUO。


10、RUANJIANLEISHANGPIN:

RUANJIANLEISHANGPINHUANHUOSHUOMINGQINGNINYISHANGPINDEDANPINYEMIANSHUOMINGWEIZHUN;

RUCHUXIANZHILIANGWENTIQINGNINZHIJIEANZHAOSHUOMINGSHUSHANGDELIANXIFANGSHIYUCHANGJIADESHOUHOUBUMENLIANXIJIEJUE;YIDAKAISUFENGBAOZHUANG,BUYUTUIHUANHUO,DANYOUZHILIANGWENTICHUWAI。


11、SHOUJI、SHUMAXIANGJI、SHUMASHEXIANGJI、BIJIBENDIANNAODENGSHANGPIN:

1)GUKESHOUDAOSHANGPINZHIRIQI(YIBAOSHUIGUOJIFAHUOQINGDANDERIQIWEIZHUN)QIRINEI,YOUFEIRENWEIZHILIANGWENTIPINGYOUXIAOJIANCEBAOGAOKEXUANZETUIHUANHUO。

2)顾客收到商品之日起(以保税国际发货清单的日期为准)八至十五日内,有非人为质量问题凭有效检测报告可选择更换同型号商品。

3)顾客收到商品之日起(以保税国际发货清单的日期为准)十六日至一年内,有非人为质量问题可在当地保修点免费保修。配件保修请参阅保修卡。

4)WEILENINDEZISHENQUANYIQINGTUOSHANBAOCUNBAOXIUKA,RUYOUFASHENGZHILIANGWENTIQINGXIEDAIBAOXIUKAJISHIDAODANGDIJIANCEDIANJIANCE,YIMIANJININZAOCHENGBUBIYAODESUNSHI。

5)TUIHUANHUOYAOQIU:BAOXIUKA、BAOSHUIGUOJIFAHUOQINGDAN、YOUXIAOJIANCEBAOGAOYILVQIQUAN,BINGQIEPEIJIANWANZHENG,BAOZHUANGHEWANHAO,FOUZEJIANGBUYUSHOULI。

6)QUANGUOGEDIJIANCE、BAOXIUDIANQINGZAIBAOXIUKAZHONGCHAZHAO。

7)BUJIESHOUWUJIANCEBAOGAOBINGQIEBUZAIGUIDINGSHIJIANNEIDETUIHUANHUOYAOQIU。

8)HUANJICHANSHENGDEYOUFEIYOUMAIMAISHUANGFANGGEZICHENGDAN。HUANHUOSHANGPINYILVYIYOUJIDEFANGSHIFACHU。

9)HUANHUODIZHIJILIANXIDIANHUAXIANGJIANGESHANGPINYEMIAN“SHOUHOUFUWU”。

10)RUXUHUANHUOQINGNINXIANLIANXIBAOSHUIGUOJIKEFU,ZAIKEFURENYUANZHIDAOXIA,YILVYIYOUJIFANGSHIWANCHENGHUANHUO。

ZHU:PINGYOUKEHUYIBAOGUODANSHANGDEQIANSHOURIQIWEIZHU


12、SHUMALEI(SHOUJI、SHUMAXIANGJI、SHUMASHEXIANGJI、BIJIBENDIANNAOCHUWAI)

1)SHANGPINHUANHUOSHUOMINGQINGNINYISHANGPINDEDANPINYEMIANSHUOMINGWEIZHUN;

2)SHANGPINRUCHUXIANZHILIANGWENTI,QINGXIANXINGANZHAOSHUOMINGSHUSHANGDELIANXIFANGSHIYUCHANGJIADESHOUHOUBUMENLIANXI。RUGUOQUERENSHUYUZHILIANGWENTI,QINGYUDANGDANGKEFUZHONGXINLIANXIBANLIHUANHUOSHIYI。

HUANHUOSHI,QINGNINWUBIJIANGSHANGPINDEWAIBAOZHUANG、NEIDAIFUJIAN、BAOXIUKA、SHUOMINGSHUDENGSUITONGSHANGPINYIQITUIHUI。

ZHU:PINGYOUKEHUYIBAOGUODANSHANGDEQIANSHOURIQIWEIZHU。


13、DIANNAOBANGONGLEI

1)SHANGPINHUANHUOSHUOMINGQINGNINYISHANGPINDEDANPINYEMIANSHUOMINGWEIZHUN;

2)SHANGPINRUCHUXIANZHILIANGWENTI,QINGXIANXINGANZHAOSHUOMINGSHUSHANGDELIANXIFANGSHIYUCHANGJIADESHOUHOUBUMENLIANXI。RUGUOQUERENSHUYUZHILIANGWENTI,QINGYUDANGDANGKEFUZHONGXINLIANXIBANLIHUANHUOSHIYI。

HUANHUOSHI,QINGNINWUBIJIANGSHANGPINDEWAIBAOZHUANG、NEIDAIFUJIAN、BAOXIUKA、SHUOMINGSHUDENGSUITONGSHANGPINYIQITUIHUI。

ZHU:PINGYOUKEHUYIBAOGUODANSHANGDEQIANSHOURIQIWEIZHU。


14、JIADIANLEI

SHANGPINRUCHUXIANZHILIANGWENTI,QINGXIANXINGANZHAOSHUOMINGSHUSHANGDELIANXIFANGSHIYUCHANGJIADESHOUHOUBUMENLIANXI,RUGUOQUERENSHUYUZHILIANGWENTI,CHICHANGJIACHUJUDEZHILIANGWENTIJIANCEBAOGAO(WEIXIUJIANYANDANJU)YUDANGDANGKEFUZHONGXINLIANXIBANLIHUANHUOSHIYI。

说明:

1)HUANHUOSHI,QINGNINWUBIJIANGSHANGPINDEWAIBAOZHUANG、NEIDAIFUJIAN、BAOXIUKA、SHUOMINGSHUDENGSUITONGSHANGPINYIQITUIHUI。ZHU:PINGYOUKEHUYIBAOGUODANSHANGDEQIANSHOURIQIWEIZHU;

2)YINCHANGSHANGHUIZAIMEIYOURENHETIQIANTONGZHIDEQINGKUANGXIAGENGGAISHANGPINBAOZHUANG、CHANDIHUOZHEYIXIEFUJIAN,YINCININSHOUDAODESHANGPINYOUKENENGYUWOMENTIGONGDETUPIAN、CHANDI、FUJIANSHUOMINGBUWANQUANYIZHIQINGNINYISHOUDAOSHANGPINSHIWUZHONGBIAOSHIDEBAOZHUANGQINGDANWEIZHUN;WOMENHUIJINLIANGZUODAOJISHIGENGXIN,TONGSHIQUEBAOSHANGPINWEIYUANZHUANGZHENGPIN;

3)GERENHULIXIANGGUANSHANGPIN,LIRU:TIXUDAO、NVSHITI/TUOMAOQI、MEIRONGQI、JUANFAQI、LIFAQI、DIANDONGYASHUA、BIMAOQIDENG,QINGDANGCHANGYANSHOU,RUOSHANGPINYOUPOSUN、SHENLOU、QUESHAO、PEISONGYOUWUDENGWENTI,QINGDANGJIYUDANGDANGKEFURENYUANLIANXI,ZAININQIANSHOUYANHUOHOUFAXIANSHANGSHUXIANXIANGWOMENJIANGBUFUZETUIHUAN。

以下情况不予办理换货:

1)RENHEFEIYOUBAOSHUIGUOJICHUSHOUDESHANGPIN(XULIEHAOBUFU);

2)YIGUOBAOSHANGPIN(CHAOGUOSANBAOBAOXIUQIDESHANGPIN);

3)WEIJINGSHOUQUANDEWEIXIU、WUYONG、PENGZHUANG、SHUHU、LANYONG、JINYE、SHIGU、GAIDONG、BUZHENGQUEDEANZHUANGSUOZAOCHENGDESHANGPINZHILIANGWENTI,HUOSIHUI、TUGAIBIAOTIE、JIQIXUHAO、FANGWEIBIAOJI;

4)SHANGPINPEIJIANHUOZENGPINBUWANZHENG;

5)MIFENGCHANPINYUANBAOZHUANGDAKAI(RUYICIXINGFENGTIEHUOZHEJIAOTIAOFENGXIANGBEICHAIKAI,ZHILIANGWENTICHUWAI);

6)CHANPINYISHIYONG(ZHILIANGWENTICHUWAI)。


15、KANGTIBAOJIANQICAILEISHANGPIN

1)SHANGPINHUANHUOSHUOMINGQINGNINYISHANGPINDEDANPINYEMIANSHUOMINGWEIZHUN;

2)SHANGPINRUCHUXIANZHILIANGWENTI,QINGXIANXINGANZHAOSHUOMINGSHUSHANGDELIANXIFANGSHIYUCHANGJIADESHOUHOUBUMENLIANXI。RUGUOQUERENSHUYUZHILIANGWENTI,QINGYUDANGDANGKEFUZHONGXINLIANXIBANLIHUANHUOSHIYI。

HUANHUOSHI,QINGNINWUBIJIANGSHANGPINDEWAIBAOZHUANG、NEIDAIFUJIAN、BAOXIUKA、SHUOMINGSHUDENGSUITONGSHANGPINYIQITUIHUI。

ZHU:PINGYOUKEHUYIBAOGUODANSHANGDEQIANSHOURIQIWEIZHU。


16、QICHEYONGPINLEI

1)QICHEYANGHUYONGPIN、QICHEHAOCAIKAIFENGHOUBUHUANHUO。(LIRUCHELA、FANGHUTIEMO、QINGXIJI、CHENEIKONGQIJINGHUA、CHEYONGYOUPINDENG)

2)SHANGPINHUANHUOSHUOMINGQINGNINYISHANGPINDEDANPINYEMIANSHUOMINGWEIZHUN;

3)SHANGPINRUCHUXIANZHILIANGWENTI,QINGXIANXINGANZHAOSHUOMINGSHUSHANGDELIANXIFANGSHIYUCHANGJIADESHOUHOUBUMENLIANXI。RUGUOQUERENSHUYUZHILIANGWENTI,QINGYUDANGDANGKEFUZHONGXINLIANXIBANLIHUANHUOSHIYI。

HUANHUOSHI,QINGNINWUBIJIANGSHANGPINDEWAIBAOZHUANG、NEIDAIFUJIAN、BAOXIUKA、SHUOMINGSHUDENGSUITONGSHANGPINYIQITUIHUI。

ZHU:PINGYOUKEHUYIBAOGUODANSHANGDEQIANSHOURIQIWEIZHU。